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Content Management

Content management systems (CMS) and component content management systems (CCMS) manage documentation at scale. They're essential for large organizations with complex documentation requirements.

When You Need a CMS

Consider a CMS when you have:

  • Large documentation sets (1000+ pages)
  • Multiple output formats needed
  • Complex localization requirements
  • Strict compliance requirements
  • Large writing teams

CMS vs. CCMS

CMS (Content Management System)

Manages pages and documents.

  • WordPress
  • Drupal
  • Contentful

CCMS (Component Content Management System)

Manages content components for reuse.

  • Paligo
  • MadCap Flare
  • Adobe FrameMaker

CCMS Features

Content Reuse

Write once, use everywhere:

  • Single-source topics
  • Variables and conditions
  • Content variants

Multi-Channel Publishing

Publish to multiple formats:

  • Web (HTML)
  • PDF
  • Mobile
  • Print

Translation Management

Streamline localization:

  • Translation memory integration
  • Workflow management
  • Cost tracking

Paligo

Cloud-based CCMS.

Strengths: - Modern interface - Easy adoption - Built-in review

MadCap Flare

Feature-rich desktop tool.

Strengths: - Powerful features - Mature product - Strong single-sourcing

Adobe FrameMaker

Enterprise structured authoring.

Strengths: - DITA support - Long documents - Enterprise features

Evaluating CCMS

Criterion Questions
Ease of use Can writers adopt quickly?
Publishing Supports needed outputs?
Integration Works with existing tools?
Scalability Handles growth?
Cost Fits budget?

Summary

CMS and CCMS are valuable for large-scale documentation:

  • CMS for page-based content
  • CCMS for component-based reuse
  • Evaluate based on team needs and scale
  • Consider total cost of ownership