I bring 6 years of FDA-compliant documentation expertise to B2B SaaS, creating user guides, API docs, and help centers that reduce support tickets by 40%
With 6 years in pharmaceutical GMP documentation, I've mastered the art of creating content that passes the strictest audits. Now, I apply that same precision to B2B SaaS documentation that empowers users and reduces support burden.
My unique background means I understand regulated environments, validation requirements, and the critical importance of accuracy—skills that translate directly to creating enterprise-grade documentation for your SaaS platform.
Pharmaceutical precision applied to SaaS documentation
M.S. Data Analytics (July 2025) informs content strategy
B.S. Cybersecurity brings security-first documentation
GMP SOPs, Validation Protocols, Audit Documentation
User Guides, API Docs, Help Centers, Video Tutorials
Real samples from my B2B SaaS procurement platform documentation
Complete onboarding journey from account setup to first purchase request. Includes interactive screenshots, progress tracking, and success metrics.
Complete API documentation with authentication flows, endpoint descriptions, code examples in multiple languages, and error handling.
20+ categorized FAQs with troubleshooting flowcharts, decision trees, and systematic problem resolution guides.
Comprehensive guide to TechSmith SnagIt 2025 featuring AI-powered Step Capture, Smart Redact, and professional visual communication workflows. From basics to enterprise deployment.
Step-by-step configuration guide for multi-level approval hierarchies, spending thresholds, and escalation rules with visual diagrams.
Enterprise administration guide covering role hierarchies, permission matrices, bulk operations, and security configurations.
Documentation for financial controls, audit trail configuration, and regulatory compliance features leveraging my pharmaceutical validation experience.
Let's discuss how my pharmaceutical precision can transform your SaaS documentation
I'm available for full-time and contract technical writing positions focused on B2B SaaS documentation.